Administrative Effectiveness Outcomes
Administrative Assessment Changes 2022 - 2023
- Functional units who report DIRECTLY to a Vice President, will submit one assessment report that encompasses all their subordinate offices. Functional units are identified based on divisional organization charts which should convey the official name of the unit. Subunits reporting to those primary functional areas will no longer be required to complete outcomes assessment.
- This applies ONLY TO ADMINISTRATIVE EFFECTIVENESS UNITS. NOT ACADEMIC AND STUDENT AFFAIRS UNITS.
- Heads of functional units who oversee offices of 10 staff members or more will be required to report on a minimum of two assessment outcomes. Heads of functional units who oversee offices of 9 or fewer staff members will only be required to report on one outcome.
- Applies to BOTH administrative effectiveness AND academic and student affairs units.
Who
Directors for each administrative unit will lead discussions to gain collective input to create appropriate, measurable administrative effectiveness outcomes for each department or office.
When
The deadline for the submission of revised administrative effectiveness outcomes and assessment measures for all appropriate administrative units for each fiscal year is September 30th. Near the close of the fiscal year, a brief analysis and evaluation pertaining to each measure, an action plan for improvement for each outcome, and evidence of realized improvement is submitted by June 15th. Following the assessment, outcomes will be revised and submitted for the subsequent year.
What
Administrative effectiveness outcomes are intended results of the programs or initiatives that assist student learning and success, whether directly or indirectly. To develop a system for assessment of administrative support outcomes, departments should proceed through the following steps.
Where
All support service outcome assessment plans are maintained in the Texas State Outcomes System. The Website allows the outcomes to be incorporated into a standardized format for all University initiatives.
Steps
- 1. Discuss mission and overall intent of the department or office. Is the mission clearly stated? Is the mission specific to the department or office? Does it reflect the core purpose, primary functions and activities of the department or office?
- 3. Identify one to two measurable outcomes that are consistent with the mission and overall goal of the department or office. Do the outcomes focus on issues pertinent and important to the department or office as specifically defined in the mission? Do the outcomes concentrate on key areas that will lead to continuous improvement with a focus on the end result and not the means to get there? Do the outcomes clearly articulate the intended result or action desired? Is it possible to measure achievement of the outcomes? Do revisions to outcomes align with last year's action plans?
- 5. Develop a system for implementation and assessment. How will individual outcomes be measured? What measures and rubrics will be needed to quantify the outcome? Who will be involved in the measurement process? When will the service be measured? How will the measures be evaluated?
- 7. Based on assessment findings, develop an action plan. Are action plans based on the findings reported in the results? Are action plans feasible with the available time and resources? Are action plans likely to lead to continuous improvement?
- 2. Beginning in fall 2022, the number of outcomes required in each administrative office relies on the number of staff members within the office. Departments with less than ten employees must develop one or more measurable outcomes consistent with the mission and overall goal of the department or office. Departments with more than ten employees must develop two or more measurable outcomes consistent with the mission and overall goal of the department or office. After identifying the number of required outcomes, the next step is to develop your goals. Do the outcomes focus on issues pertinent and important to the department or office as specifically defined in the mission? Do the outcomes concentrate on key areas that will lead to continuous improvement with a focus on the end result and not the means to get there? Do the outcomes clearly articulate the intended result or action desired? Is it possible to measure achievement of the outcomes? Do revisions to outcomes align with last year's action plans?
- 4. For each method of assessment, determine the acceptable level or standard of performance (desired target). What level of achievement is considered acceptable for the initiative or program?
- 6. Collect and analyze the assessment data. Do results reflect on and discuss the findings amassed from the corresponding measure? Are the results based on reliable and valid data? Do results indicate the level of achievement of performance targets? Do results illustrate effectiveness of previous action plans? What indicators for improvement can be gleaned from the results?
- 8. Describe the evidence of improvement gained from actions taken based on previous outcomes assessments. Does the evidence of improvement focus on improvements in services? Is evidence of improvement founded in the assessment results from year to year? Does the evidence of improvement presented summarize if and how action plans from prior year led to further improvements for the current year?